Search Site     
  

January 5, 2009

Send us an email

GROWING YOUR BUSINESS TOGETHER





contents

More Great Ideas
Try out these ideas from other florists

Credit Card Issues Take Front Page
E
ast Coast government calling to get involved in Card Processing Fees

Two Per Cent Premium Swiping Billions from Retailers
Card Processing Fees paid by Canadian retailers

Retailers Crying Foul
Expecting even more costs for card processing

Targeting Canadian Online Shoppers
In the first quarter by a 4.7% decrease in floral sales

 



more ideas from florists

A Dozen Ways to Get More E-mail Addresses

Gifted Florist: Welborn's Floral Company, Owensboro, Ken.

Advice to Grab:

  • A monthly rose giveaway can help your shop build a stronger, longer e-mail address list. Welborn's Floral Company promotes the dozen-rose contest on its Web page and in all statement stuffers. Registration requires an e-mail address. This savvy tactic translated into an e-mail list that has nearly doubled in the last year.

His Thoughts Exactly: "The cost to our company is minimal and the positive goodwill the contest generates has been very valuable to our company."

Speak Up For Yourself

Gifted Florist: Victor West, Vanessa's Flowers, Plymouth, Mich.

Advice to Grab:

  • Shamelessly promote your business. Look for networking opportunities in your community — from chamber events or through service organizations like Kiwanis or Rotary. Show off your stuff with presentation bouquets or centerpieces with your shop's card neatly tucked into them. 
  • Internet advertising also can produce real results, but only if there's tangible evidence of your shop's site off line as well. The Web site address for Vanessa Flowers is on the van, letterhead, front window of the shop, back of company shirts, business cards, enclosure cards and envelopes.

His Thoughts Exactly: "Florists I know always ask how I get the exposure. I tell them you have to do it to get it. Find causes that you can support and you will be amazed at what they will do to get your product. From that you get goodwill — the intangible asset that the floral industry is based on. Word-of-mouth and goodwill are the best advertising you can have (along with a good Web site)."

 

>> Feedback | Return to Index |

 

 

credit card issues take front page

Senators Calls for Debate on Credit Card Rates

A New Brunswick senator has called upon the standing Senate committee on banking, trade and commerce to study and report on Canada’s credit and debit card rates and fees.

Liberal Senator Pierrette Ringuette, who was an MLA in the former provincial riding of Madawaska-Victoria, tabled her motion in the Senate this week.

While Progressive Conservative senators adjourned debate on her motion, Ringuette is optimistic she’ll be able to convince her colleagues to propel the motion ahead to committee study.

Ringuette said she wants the Senate investigation to focus on rising interchange and interest rates charged by credit card companies, and she wants the federal government to step in and regulate the industry, as is done in Australia and the United Kingdom.

The Canadian Federation of Independent Business, the Retail Council of Canada, the Hotel Association of Canada, the Canadian Restaurant and Foodservice Association and chambers of commerce across the country have called for the government to rein in fees.

Interchange rates are the fees, usually a percentage of the total purchase price, that businesses pay in order to provide credit card services to their customers.

With a number of new “high spend” charge cards, companies such as Visa and Master- Card are racking up higher profits by hiking those costs to small business.

“It is a serious issue,” Ringuette said in a telephone interview from Ottawa on Wednesday.

“It is very unfair. Our research indicates that currently in Canada there’s up to three per cent interchange rate costs to the business community on the amount of purchases. In Australia, it’s legislated at 0.45 per cent.”

That difference can make or break many small- to med i u m - sized businesses, she said.

“For many Canadian businesses , it’s a question of survival,” Ringuette said.

“If the government of Australia has legislated interchange rates and the interest rates for credit cards, and it seems that both the major credit card issuers are still doing business there and are still profitable there, they should be able to do the same here with the same kind of service with fair legislated rates.

“That would be fair to the economy.”

On the consumer side of the equation, consumers are paying interest rates of up to 25 per cent on some credit cards.

“They’re winning on both ends,” Ringuette said of major credit card issuers.

MasterCard’s worldwide net income has doubled in recent years. In 2007, its net income was $1 billion.

Eighty per cent of the 63.1 million credit cards used in Canada are Visa or Master- Card, and Canadians use 65 per cent of those cards to purchase $294 billion in goods and services.

“People don’t like to have cash in their wallet , ” Ringuette said.

Another looming issue for Canadian consumers is Interac’s talks with the Competition Bureau of Canada regarding abandoning its not-for-profit mandate.

Interac was created to be the country’s debit card processing venture.

Every time a consumer uses a debit card, the average cost to a business that supplies that service is $0.12 cents per transaction, but if Interac becomes a profit-making organization, those fees too will rise, Ringuette said.

Source: The Daily Gleaner

 

>> Feedback | Return to Index |

 

two per cent premium swiping billions from retailers

Two per cent premium is swiping billions from their tills, retailers say

As you "charge" your way through the malls this weekend, think about this: Every time a merchant swipes your credit card it costs about 2 per cent of the value of the purchase.

That's $2 on every $100 worth of goods or services.

To the customer, this little expense is invisible. It isn't added at the cash register. Instead, like heat and hydro and other costs of doing business, it's buried in the overall price of the merchandise, whether you buy with a card or cash.

It might not sound like a very high price to pay for all the convenience, rewards and financial flexibility credit cards offer both consumers and merchants.

But some Canadian retailers say credit card fees now take $4.5 billion a year out of their pockets, and they're spiralling out of control. With two very large multinational companies, Visa and MasterCard, dominating the card market, retailers say it can only get worse unless government intervenes.

"We don't disagree that credit cards are useful means of payment. Customers love them. They are a reasonably effective and efficient way of paying for goods. Our main concern is that they're exorbitantly expensive," said Peter Woolford, vice-president of policy development and research at RCC.

The credit card companies say the rates are reasonable for all the benefits the cards deliver both to merchants and consumers, and that retailers are trying to make a "cash grab" that won't result in lower prices at the till.

They emphasize that the card companies themselves don't make a cent from the so-called "interchange" fee that underpins the transaction between cardholder and merchant.

All the card companies do is set the interchange rate, which is spilt between the merchant's bank and the cardholder's bank during the process of approving a transaction. The card companies say they make their money charging the banks other fees for things like transaction volume and consulting services.

In credit card parlance, the banks that sign up the merchant are called "acquirers" and the ones that sign up the consumers are "issuers."

Visa says the interchange rate is designed to balance the interests of both issuers and acquirers to ensure there are enough cards in consumers' hands that merchants will want to accept them, and enough merchants that take cards to make it attractive to consumers to use them.

"The idea that we'd stick it to the merchants is silly. The more merchants we have the more valuable we are to consumers," said Kevin Stanton, president of MasterCard Canada.

They also say interchange is just one portion of the fee merchants pay to process the cards. But merchants say the interchange rate makes up 80 per cent of the fee they're charged by their banks.

The credit card companies say the new rate structure replaced a single rate for all transactions with one that varies by type of merchandise, volume, risk and other factors.

The previous single rate structure eliminated very big and very small transactions from the market, they said.

While the "overall effective rate" remains the same, at roughly 1.58 per cent, Visa's head of strategy and interchange, Brian Weiner, agrees that some rates went down while others went up.

The retail council says gas and grocery retailers got a break at other retailers' expense.

Weiner denies that's the case. "The rates for gas and grocery are lower than some of the other rates in the system. Because they are lower doesn't mean the other rates are higher."

The retail council says the whole setup leaves the merchant, who foots the bill, out of the equation.

"The folks that really profit on this first and foremost are the issuing financial institutions," Woolford said.

But interchange rates are just part of the problem, the retailers say. Over the past year, the card companies have introduced super-premium cards that provide cardholders with more benefits, but cost merchants even more to process.

The result is the average cost to the merchant of processing a credit card has jumped to 2 per cent, from 1.7 per cent, the retail council says.

The credit card companies say they introduced the cards to gain a greater share of the biggest spenders in the market.

Woolford said retailers initially believed only a small percentage of consumers would qualify for the cards, but they now think they make up as much as 25 per cent of the market.

The credit card companies defend their decision to set higher interchange rates for these cards, saying consumers who carry them are more valuable to the merchant.

But Woolford isn't buying that argument.

"Having a different card isn't going to make a difference to how much they spend in my store," he said. "They're still a $40,000-a-year customer. It doesn't give them any more incentive to shop in my store versus my competitor's. There's no benefit to me as a retailer."

The retailers' biggest fear, however, is what will happen to Canada's low-cost debit card network now that the big multinational credit card companies are publicly traded, profit driven enterprises.

When a customers pays with a credit card, its costs the merchants on average $2 for every $100 purchase.

Debit cards cost just 6.6 cents per $100 to process, the retail council says.

There's growing evidence the credit card companies want to get a bigger share of Canada's debit market, says Mark O'Connell, president and chief executive officer of the Interac Association, Canada's debit card network.

Indeed, in many countries around the world, Visa and MasterCard offer customers a choice of credit and debit products.

Until recently, the structure of the credit card industry in Canada effectively prevented them from entering the debit market. Created as associations owned by their members, mainly the banks, their governance rules restricted what they could offer.

Now that the association model has been disbanded, and both companies have raised "war chests" through public offerings on the stock market, O'Connell said Visa and MasterCard are aggressively pursuing both debit and credit markets around the globe.

"If we are left in this market with only two U.S.-based card markets for merchants and consumers in terms of access to their own money, it's not going to be a healthy marketplace," O'Connell said.

Interac is fighting back by looking at making a similar move to non-association ownership that unties its hands.

"We recognize we need to change so we can compete in this marketplace," he said.

Interac hasn't launched a major new product in 16 years, O'Connell says, while the credit card companies are introducing mobile payment systems and contactless cards, while pushing for regulatory changes that would allow Canadian banks to issue more than one brand of card.

Retailers want the federal government to get involved. They point to the model in Australia, where they say interchange fees have fallen to 0.5 per cent.

  

>> Feedback | Return to Index |

 

retailers crying foul

Canada’s credit card industry is overwhelmingly dominated by giants Visa and MasterCard, and a new federal policy that would allow banks to offer both brands will do nothing to change that scenario.

Competition Bureau commissioner Sheridan Scott said in a recent letter that the agency believes the two major credit card brands will remain independent because they’re now publicly traded companies, rather than owned by banks.

‘‘By allowing banks to issue multiple credit cards, consumers will benefit from increased choice and better service,’’ Scott concludes in a letter dated Nov. 7. Historically, Canada’s big banks were required to choose between one of the two major card brands, with CIBC, Royal, Scotiabank and TD offering Visa and Bank of Montreal lined up with MasterCard.

Peter Woolford, the Retail Council of Canada’s vice-president of policy development, said the group ‘‘respectfully disagrees’’ that consumers will benefit from allowing banks to carry both brands.

‘‘Every time you or I use our credit card at the point of sale, the merchant is returning about two per cent of that to Visa or MasterCard. So it’s like a tax,’’ Woolford said from Ottawa.

‘‘Visa and MasterCard will compete with each other for issuers. They will compete very vigorously to persuade different financial institutions to carry and offer their cards,’’ he said.

‘‘Fortunately for Visa and MasterCard, they don’t have to cover the costs of those (inducements). They’re able to simply pass them through to the merchants, who have no choice but to accept it.

‘‘So Visa and MasterCard will compete vigorously for issuers, but they’ll be using our money,’’ Woolford said.

Catharine Swift, president of the Canadian Federation of Independent Business, said Tuesday that smaller businesses have little choice but to pass Visa and MasterCard’s higher costs to consumers.

‘‘This is a duopoly, for all intents and purposes,’’ Swift said.

Source: The Toronto Star

 

>> Feedback | Return to Index |

 

targeting Canadian online shoppers

More than four out of 10 Canadian dollars spent on e-commerce go abroad.

Seeing an opportunity to offset slowing online sales at home, some US online retailers have targeted the Canadian e-commerce market. One approach is to launch a Canadian Website. Another is to allow cross-border purchases. Either way, several retailers executed in time for the holiday season.

Pure-play e-tailer NewEgg, an information technology and consumer electronics retailer, launched a Canadian Website in October 2008. It uses its US facilities for both fulfillment and customer service, and later may opt to enter distribution partnerships and launch a Canadian fulfillment center.

Internet Retailer reported in October 2008 that Saks Direct, the e-commerce division of Saks Inc., would fulfill orders placed by customers in Canada from its US Website. Shoppers in Canada at Saks’ main site automatically see local featured merchandise, promotions, pricing, customer service and delivery options.

In September 2008, Overstock.com, a pure-play online discount retailer, announced it would start serving international consumers in 34 countries, including Canada. International shoppers can purchase any of 600,000 products on the site priced in local currency.

“Many international markets are underserved by online retail,” said Patrick Byrne, CEO of Overstock.com, in a press release. “With the weakness of the [US] dollar, the time has never been better for international customers to purchase American goods, creating a great opportunity for us.”

Other US-based retailers that already sell to consumers in Canada are beefing up their offerings. In October 2008, Amazon launched a new electronics store on its Canadian Website. Until that time, Amazon had sold mostly books and music on its Canadian site and did not allow products to ship across the border from its US site.

Statistics Canada data revealed the extent of cross-border spending. In 2007, 44% of B2C e-commerce spending in Canada went to foreign retail Websites, up from 37% in 2005. A weakening US dollar caused a surge in Canadian spending on US Websites during 2007’s holiday season.

Of course, money from Canada isn’t a cure-all for US online retailers. Since the US dollar has regained much of its strength over the past year in relation to the Canadian dollar, price is less of an incentive for online consumers in Canada to shop across the border. In spite of US retailers’ marketing across the border, some analysts say there may be a drop this year in the percentage of Canadian online spending on foreign Websites.

“Compared to last year, when the Canadian dollar was at—or above—par leading up to the holiday season, we expect to see a significantly lower number of Canadians spending their holiday budget south of the border this year, which will help out our Canadian retailers,” said Brent Houlden of Deloitte, in a press release.

Source: eMarketer

 

>> Feedback | Return to Index |

 

Flowers Canada Retail represents all segments of the Canadian Retail Floral Industry.
Our goal is helping you reach yours.

99 Fifth Ave., Suite #305 Ottawa, ON K1S 5P5
ph 1.800.447.5147 fax 1.866.671.8091
email
flowers@flowerscanada.org web www.flowerscanada.org

Copyright © 2009 Flowers Canada Retail

Copyright © 2009 www.flowerscanada.org