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October 27, 2008

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GROWING YOUR BUSINESS TOGETHER





contents

Flowers Inspire, Motivate Dieters
Dieters have a new workout partner, flowers

Sarasota Shop's "Yes" Attitude Wins Service Award
This family owned business beat out the local Ritz-Carlton for business service

Dutch Flower Exports Wilt
In this unstable economy, flowers could be wilting with reductions of exports of up to one fifth

1-800-Flowers Still Growing
With an 8.4% increase in revenue in the 2009 Fiscal first quarter

 



flowers inspire, motivate dieters

Dieters have a new workout partner — flowers.

A new online slideshow from MSN Health & Fitness and Prevention magazine makes the connection that, because "women who are given flowers enjoy a more positive mood for a full 3 days after they receive them," the presence of flowers can help dieters stave off bad feelings — and focus on dropping unwanted pounds.

"A vase or two of fresh cut flowers can make you feel better," champions the slideshow. "Keep some in the kitchen and wherever you work out."

The slideshow echoes behavioral research results from Rutgers, The State University of New Jersey. In that study, head researcher Jeannette Haviland-Jones, Ph.D., and her team found that flowers can improve emotional health for days at a time.

The online diet aide also references the positive impact flowers have on elderly people, including boosting moods and better performance on memory tests. SAF's 2001 Flowers & Seniors Study demonstrates that flowers ease depression, inspire social networking and refresh memory as we age.

Source:  SAF

 

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 Sarasota shop's 'yes' attitude wins service award

A family-owned Florida flower shop recently beat out a local Ritz-Carlton to win a county-wide business service award.

On Sept. 26, Beneva Flowers in Sarasota, Fla., was awarded a Service Company of the Year Award by the county's Economic Development Corporation for the shop's commitment to its customers. A local Ritz-Carlton hotel was the runner up.

"You don't have to have a special ability," Beneva owner Arthur Conforti says about what it takes to set a business apart. "Just knowing how to speak to people and knowing how to say 'yes' is the difference you need to make today."

Conforti attributes much of his success to the shop's "Yes We Can" campaign, which he initiated at his shop about five years ago. Following this attitude, no matter the request, Beneva employees search for a way to fulfill customers' needs.

"It means, listen to the customer and do what it takes that will cause that sale," Conforti says. If a request can't be fulfilled, a Beneva employee will answer the customer in a "positive manner" and work with them until they find a satisfactory solution. Beneva Flowers also provides 24-hour service and delivery, Sunday hours and includes comment cards with every order to encourage customer feedback.

"How many people say 'my customer doesn't like this, my customer doesn't like that'?" Conforti asks. "Do they really know or are they assuming that they don't like it so their customer won't like it? The best way to find out is to put out a comment card on every delivery and listen to what your customer really does like."

Through the award, the news of Beneva's business practices is now spreading, Conforti says. Many people who haven't heard of Beneva Flowers before are learning more about it, through newspaper articles, press releases put out by the Economic Development Corporation, and even a video that is played in front of the shop and on the store's blog.

"I was shocked how many congratulations letters I received and the stories around town about it," Conforti says. "It was quite an honor."

Try this:

Add a customer comment card to each one of your shop's deliveries, or allow consumers to ask questions on your Web site to encourage feedback about your service.

 

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Dutch flower exports wilt amid world economic downturn

The Netherlands, the world's biggest flower exporter, has seen its bloom trade wilt as luxury items get passed over for essentials amid the global economic downturn.

"When people have less money to spend, they tend to buy bread instead of flowers," sighs Mike Lansbergen, sales manager for a major Dutch producer of Barberton Daisies in Pijnacker-Nootdorp in the eastern Netherlands.

Flower exports to Britain, a major Dutch market, fell by almost a fifth in September, losing 19 percent from the same month in 2007, according to figures published this week by industry body HBAG.

Since the beginning of the year, exports to Britain have dropped by 84 million euros.

Globally, Dutch flower exports showed an annual two-percent decline in the first nine months of the year. To the United States, sales slumped by 18 percent.

A Barberton Daisy sold for an average 12 euro cents in 2007, compared to 10 cents now.

"Battered consumer confidence has curbed sales of luxury products like flowers and plants" in the Netherlands' three main export clients: Britain, Germany and France, said the HBAG.

Dutch growers and exporters "should be worried", added Richard Caldwell, a product developer at Canadian flower distributor Sierra.

"Nobody in the sector knows what will happen. People are spending less money on non-essentials," he told AFP at a recent flower fair in Amsterdam.

"Our clients are delaying their decisions (on new purchases and investments). It is not easy," complained Bart Sneek, a Dutch flower grower who exports to Colombia, Latin America and Japan.

"Previously, one always had to deal with one or two countries where consumer confidence was down, but now it is the entire world."

Lansbergen, whose company sells a million Barberton Daisies a week, said the global economic downturn was the second shock in a row for an industry still battling to recover from fast rising energy prices eating into budgets for transport and powering greenhouses.

"Production costs increased by 20 percent (over the past year) and sales fell by 20 percent, leaving a 40 percent hole in our revenues," he said.

What started as an obsession with the humble tulip, imported from Turkey in the 16th century, saw the Netherlands blossom into a world leader in flower cultivation and trade.

The Dutch tulip mania of the early 1600s is often said to have been the world's first recorded speculative economic bubble.

Four-hundred years after the devastating burst of the tulip bubble -- at the height of which single bulbs were worth several times people's annual incomes and were being traded for land, livestock and houses -- Dutch flower exports now fetch billions of euros a year.

Today, flowers, bulbs and trees contribute 35 percent to the Netherlands' trade surplus, according to data from the economic ministry.

Last year, exports of flowers and related items amounted to 5.5 billion euros. Some 6,821 Dutch companies make a living producing cut flowers and potted plants, and greenhouses cover an area of more than 60 square kilometres. A billion tulip bulbs are exported every year.

The Netherlands is not only the largest exporter and importer of cut flowers and potted plants, but also houses the world's main auction centre for both.

The FloraHolland auction company has 4,700 employees and recorded sales of over four billion euros in 2007. It sells 43.2 million flowers every day.

But in another worrying sign for the sector, FloraHolland has recently cut back its projected trade figures for 2008.

Having recorded turnover growth of 4.4 percent last year, it expects no increase in sales for this year, and a mere one percent growth for 2009.

"The credit crisis will have a bigger and bigger impact on the real economy," said FloraHolland spokeswoman Adrienne Lansbergen.

"Our suppliers and customers are being prudent in their investments. We expect the market to recover by 2010 at the earliest."

 

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1-800-flowers.com reports revenue growth of 8.4%

Up to $158 Million for its Fiscal 2008 First Quarter

1-800-FLOWERS.COM, Inc., the world's leading florist and a provider of specialty gifts for all occasions, today reported revenues of $158.0 million for its fiscal 2009 first quarter ended September 28, 2008, representing an increase of 8.4 percent compared with revenues of $145.8 million reported in the prior year period. The Company attributed the revenue growth during the fiscal first quarter to contributions from its most recent acquisitions and continued strong market share growth in its Bloomnet Wire Service business. The Company noted that the fiscal first quarter is typically its lowest in terms of revenues due to the lack of gifting occasions during the summer months.

Highlighting the fiscal first quarter results was the improved operating leverage the Company achieved, resulting in a 300 basis point reduction in its operating expense ratio (excluding depreciation and amortization) to 40.4 percent compared with the prior year period. Gross margin for the quarter was 39.1 percent, down 200 basis points, primarily reflecting the impact of lower wholesale margins associated with DesignPac Gifts, which the Company acquired in the fourth quarter of fiscal 2008, as well as higher year-over-year fuel surcharges from the Company's third-party shipping vendors.

The combination of these factors resulted in an EBITDA improvement for the quarter of approximately $1.4 million, or 40 percent, to ($2.0) million, compared with ($3.4) million in the prior year period, and an improvement in net loss to ($5.3) million, or ($0.08) per share, compared with ($5.8) million, or ($0.09) per share, in the prior year period.
Jim McCann, CEO of 1-800-FLOWERS.COM, said, "Our solid revenue growth during the quarter was driven by contributions from DesignPac Gifts, which we acquired in our fiscal 2008 fourth quarter combined with accelerated growth in our BloomNet Wire Service business. BloomNet's strong growth included continued market share gains as well as contributions from the acquisition we made in July.

These strong results illustrate our strategy to grow revenues profitably through a combination of organic initiatives, business development and strategic acquisitions. Importantly, during the quarter we continued to leverage our business platform to reduce costs. These efforts resulted in an improvement of 300 basis points in our operating expense ratio. Combined with the revenue growth, this enabled us to improve EBITDA 40 percent and EPS more than 12 percent compared with the prior year period. We anticipate continued improvements in these areas this year."
McCann also noted that, during the fiscal first quarter, the Company further strengthened its balance sheet through an amended credit agreement with a syndicate of banks led by JPMorgan Chase Bank, N.A. The credit facility provides for borrowings of up to $293 million and is comprised of $165 million available under the revolving credit commitment and $128 million in term loan debt. "We were very pleased to have completed the amendment to our existing bank credit agreement at favorable rates and terms, particularly considering the uncertainty in the credit markets. The new credit facility further strengthens our balance sheet and, combined with our increasing cash flow generation, positions us well to continue our growth strategy in fiscal 2009 and beyond," said McCann.

During the fiscal first quarter, the Company attracted 461,000 new customers, of whom 75 percent, or 344,000, came to the Company through its online channels. Approximately 1.3 million customers placed orders during the quarter, of which 64 percent were repeat customers. This reflects the Company's ongoing focus on deepening the relationship with its existing customers as their trusted source for gifts and services for all of their celebratory occasions.

The Company provides selected financial results for its Floral business categories as follows:

1-800-FLOWERS.COM Consumer Floral: During the fiscal 2009 first quarter, revenues in this category were $83.5 million compared with $87.6 million in the prior year period. Gross margin for the quarter was 38.0 percent compared with 38.9 percent in last year's first quarter, primarily reflecting promotional pricing and higher fuel surcharges on direct-ship products from the Company's third-party shipping vendors. The lower gross margin results were somewhat offset by enhanced operating leverage. As a result of these factors, category contribution margin was $10.7 million compared with $11.9 million in the prior year period. (The Company defines Category Contribution Margin as earnings before interest, taxes, depreciation and amortization and before allocation of corporate overhead expenses.)

BloomNet Wire Service: Revenues increased 58.9 percent to $15.7 million compared with $9.9 million in the year ago period. This reflects both continued market share growth as well as contributions from the acquisition the Company made in July, 2008. Gross margin was 53.1 percent compared with 56.7 percent in the prior year period. The decline in gross margin can be attributed to product mix, reflecting the impact of wholesale margins associated with the contribution from the aforementioned acquisition. The lower gross margin percentage was more than offset by the strong revenue growth and significantly enhanced operating leverage, resulting in a category contribution margin increase of 72.3 percent to $4.4 million compared with $2.6 million in last year's first quarter.

  

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